Refund policy

Last updated: September 27, 2026

This Return and Refund Policy explains our voluntary return process. It does not limit any mandatory consumer rights that apply to you.

30-day return window

We offer a 30-day return window starting on the day you receive the item. To qualify for our voluntary return process, an item should be unused, in its original condition and packaging, and accompanied by proof of purchase. Please contact us before sending anything back so that we can review the request and provide the correct return instructions.

How to request a return

Email kiiven@aikework.com with your order number, the item you wish to return, and the reason for the request. For damaged, defective, or incorrect items, please include clear photos or videos. Do not send an item back until you receive return authorization and the return destination; unauthorized returns may be delayed or unable to be processed.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly. After review, we may offer a replacement, a repair where appropriate, a full or partial refund, or another suitable resolution. This section does not affect rights that cannot be excluded under applicable law.

Return shipping and condition

Return instructions and any applicable return-shipping costs are confirmed after review of the request. We cover reasonable return costs when the return is due to our error or a confirmed defect, where required by law. For change-of-mind returns, return costs and original delivery charges are handled as disclosed during the return review or as required by applicable law. We may reduce a refund only to the extent permitted by law for any loss in value caused by handling beyond what is necessary to inspect the item.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the credit. Where a statutory withdrawal right applies, refunds are processed within the legally required period, subject to any lawful right to wait until the goods or suitable proof of return have been received.

European Union and EEA consumers

If you are a consumer in the European Union or European Economic Area, you may have a statutory 14-day right to withdraw from an online purchase, subject to applicable legal exceptions. This right is separate from, and is not reduced by, our voluntary 30-day return window. To exercise a statutory withdrawal right, send us a clear statement of your decision to withdraw at kiiven@aikework.com.

Model withdrawal notice for EU/EEA consumers

To: Kiiven, kiiven@aikework.com
I/We hereby give notice that I/We withdraw from my/our contract for the purchase of the following goods: [item(s)]
Ordered on: [date] / received on: [date]
Name of consumer(s): [name]
Address of consumer(s): [address]
Date: [date]