Refund policy

Last updated: September 23, 2026

Returns

We offer a 30-day return window from the date you receive your item. To be eligible, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

To request a return, email hallo@kiiven.com with your order number and the reason for your request. Please do not send an item back before your request has been reviewed. If your return is accepted, we will provide instructions for the return process and destination.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photos so that we can review the issue and assist you.

Return shipping

Return shipping arrangements and any applicable costs will be confirmed after your return request has been reviewed. Original shipping charges are not refundable unless required by applicable law or the return is due to our error.

Refunds

After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to process the credit.

European Union customers

If applicable law gives you a statutory cancellation or cooling-off right, that right is not limited by this policy.

Contact

For return or refund questions, email hallo@kiiven.com.