Orders
Will I receive an order confirmation?
After ordering, a confirmation is sent to the email address entered at checkout. Check your spam folder too.
Can I change or cancel an order?
Contact us as soon as possible with your order number. We will review your request. Changes cannot be guaranteed once processing or shipment has begun.
U.S. shipping & costs
How much is shipping?
Available standard and express shipping options and their charges are shown at checkout after you enter your U.S. delivery address. Review the final total before paying.
When will my order arrive?
Processing usually takes 1–3 business days before dispatch. This is separate from delivery time. Contact us before ordering for the estimated delivery time for your specific product and address.
Are all costs included in the item price?
Shipping is additional. Applicable sales tax is shown at checkout. For orders shipped from outside the U.S., import duties or carrier fees may apply unless expressly included at checkout. Read our shipping policy and contact us before purchase if you need clarification.
How do I track an order?
Where tracking is available, we email the details after dispatch. See Track Your Order.
Products
Are electrical products compatible with U.S. outlets?
Check the voltage and plug type on each listing before ordering. The currently listed EU 220V hair waver is not suitable for direct connection to standard U.S. 120V outlets. A plug adapter alone does not convert voltage. Ask us if compatibility is unclear.
Returns
How do I request a return?
We offer a voluntary 30-day return window from receipt, subject to the return policy. Contact us before sending an item back for authorization and the correct return destination.