Shipping policy

Last updated: September 23, 2026

At Kiiven, we aim to make delivery clear and straightforward. This Shipping Policy explains how orders are processed and delivered.

Order processing

Orders are usually processed within 1–3 business days after payment has been confirmed. Orders placed on weekends or public holidays are processed on the next business day. Processing times may be longer during seasonal peaks, promotions, or when additional order verification is needed.

Shipping destinations and rates

Available delivery destinations and shipping costs are shown at checkout after you enter a shipping address. If we are unable to ship to your location, this will be shown before payment is completed.

Estimated delivery

Delivery timing depends on the destination, product availability, carrier service, and local conditions. Any delivery date shown at checkout or in a shipping confirmation is an estimate and is not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or other events outside our reasonable control.

Order changes and address accuracy

Please review your shipping address carefully before placing an order. If you need to change an address or cancel an order, contact us as soon as possible at hallo@kiiven.com. We will do our best to help before an order is fulfilled, but changes cannot be guaranteed once processing or shipment has begun.

Tracking and delivery updates

Where tracking is available from the carrier, delivery details will be sent to the email address used at checkout after your order has shipped. Please check your spam or promotions folder if you do not see an update.

Customs, duties, and taxes

For international deliveries, customs duties, taxes, import fees, and similar charges may apply. These charges are set by the destination country and are the customer’s responsibility unless they are explicitly included at checkout.

Delivery issues

If an order arrives damaged, is missing, or appears to be delayed, please contact us promptly with your order number and, where relevant, photos of the package or item. We will review the issue and assist with the next steps.

Policy updates

We may update this Shipping Policy from time to time. The latest version will always be posted on this page.

Contact us

For delivery questions, please email hallo@kiiven.com.