Shipping policy

Last updated: September 27, 2026

This Shipping Policy explains how Kiiven processes and delivers orders. It applies together with the information displayed at checkout for your specific order.

Order processing

Orders are usually processed within 1–3 business days after payment is authorized. Orders placed on weekends or public holidays are processed on the next business day. Processing may take longer during peak periods, promotions, stock verification, or where additional order checks are needed.

Shipping destinations, methods, and rates

Available destinations, delivery methods, and shipping charges are shown at checkout after you enter a delivery address. The options and charges displayed at checkout are the ones that apply to your order. If a location cannot be served, this will be indicated before payment is completed.

Estimated delivery

Any delivery date or timeframe shown at checkout, in your order confirmation, or in a shipping confirmation is an estimate, not a guarantee. Delivery timing can vary according to destination, product availability, carrier service, customs clearance, and local conditions. Processing time is separate from carrier transit time.

Address accuracy, changes, and cancellations

Please review the delivery address and order details carefully before placing an order. If you need to change an address or request a cancellation, contact us promptly at kiiven@aikework.com. We will try to help before fulfillment begins, but changes or cancellations cannot be guaranteed after processing or shipment.

Tracking and delivery updates

Where a carrier provides tracking, we will send available tracking details to the email address used at checkout after dispatch. Carrier scans can take time to appear. Please also check your spam or promotions folder for delivery messages.

Customs, duties, and taxes

For international deliveries, customs duties, import taxes, brokerage fees, or similar charges may apply. Unless these are expressly included at checkout, they are assessed by the destination country and are the customer’s responsibility.

Delivery issues

If an order arrives damaged, incomplete, or appears delayed beyond the estimated timeframe, contact us promptly with your order number and, where relevant, clear photos of the package and item. We will review the information and explain the available next steps. Delays caused by carriers, customs, weather, or other events outside our reasonable control may occur.